Ferrero visual

(Senior) Customer Business Development Executive

Job Location(City)


Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The main purpose of the role is to increase sales of Ferrero products in the assigned territory through developing qualitative and quantitative distribution. 

Main Responsibilities:

1. Business Management
•    Master the Ferrero sales call process;
•    Ensure the achievement of the sales targets related to the assigned stores;
•    Identify and communicate business development opportunities;
•    Negotiate at the store level according to the Company guidelines (i.e.: secondary placement…);
•    Provide the store with the right suggested order;
•    Track the performances of the stores;
•    Implement Ferrero guidelines and central agreement in the stores reaching target of visibility, first-in, first-out, distribution, freshness, quality, stock levels, secondary placement, consumer prices, check-outs;
•    Understand the importance of the excellent execution of the store to the business and execute according to the perfect store standard 
•    Coaching merchandisers;
•    Build and maintain a constructive relationship with the store manager;
•    Management of returns;
•    Store warehouse control and stock counting;
•    Solve problems at the store level.
2. Other tasks assigned by line manager or company
1. 生意管理
•    完美执行费列罗的门店拜访流程;
•    确保负责门店销售目标的达成;
•    发现并促成生意发展机会;
•    根据公司指引在门店层面进行谈判 (例如: 二次陈列位置等);
•    为所负责门店提供合理订单;
•    追踪门店的业绩表现;
•    在门店执行公司的指引及与总部达成的协议,以完成各项业绩指标,如:可见性,先进先出,分销、新鲜度、品质、库存水平、二次陈列、价格、收银台陈列等;
•    理解终端门店卓越执行对业务的重要性并按完美门店售点标准执行。
•    辅导理货员;
•    与门店主管建立并保持良好的客情关系;
•    管理退货;
•    门店仓库管理及盘点;
•    解决门店层面的问题。
2. 完成直线经理或公司给予的其他任务

Who we are looking for:

•    College degree or above, familiar with MS office;
•    Familiar with the store/banners/accounts in the local market;
•    Solid sales technique, good communication skills and strong negotiation ability;
•    Self-motivated, able to work under pressure, good team player.

* Chinese Local Labor contract with local salary & benefits package will be offered for this position.
** Proficiency in Mandarin speaking.

•    大专及以上学历,熟悉使用MS office办公软件;
•    非常熟悉所负责区域的门店和客户;
•    扎实的销售技术,良好的沟通技巧和谈判能力;
•    自我激励,能够在压力下工作,具有良好的团队合作精神。

* 依法签署本地劳动合同,并根据合同提供相应的薪资福利待遇
** 中文流利

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Strong analytical mind, attention to details on one hand, and ability to cooperate with employees at all levels and great organizational skills on the other, would be key to success.  Employee contribution and engagement at Ferrero is based on the individual, team and organization dimension, so you should have the ability to work independently, as a part of the team and build good relations with stakeholders at all levels.  Being flexible and dealing with a dynamic working environment as well as the ability to embed new knowledge and skills in existing competencies will definitely help you to become high performer here. 

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