National Account Manager, Food Service Chains

We have a current opening for a National Account Manager, Food Service Chains and are actively reviewing applications.

The National Account Manager, Foodservice chains plays a critical within Ferrero's North America Foodservice business. Foodservice represents a strategic growth pillar for Ferrero’s ambitious plans in the US market. The business requires strong commercial leadership, cross-functional collaboration, and a focus on delivering sustainable growth and mutually beneficial business results.

This role will be responsible for Ferrero's engagement with the top 100 chain restaurant customers while providing day-to-day leadership and coordination of the cross-functional team supporting the business. The National Account Manager is accountable for developing and executing customer growth strategies, fostering strong customer relationships, and delivering sustainable business results across Ferrero's portfolio of iconic brands. This associate will be part of a high-performing team and will execute the Ferrero Customer Management Process.

This position is field-based with candidates ideally located in New Jersey.

CUSTOMER LEADERSHIP & STRATEGY

• Manage Ferrero's commercial relationship with a group of the top 100 restaurant chains.
• Develop & execute multi-year account strategies for LTO’s and menus that will drive sustainable sales, share, & profit growth.
• Serve as the primary commercial leader and subject matter expert for the commercial foodservice business.
• Lead both internal and customer-facing planning processes and long-range innovation planning with a 3 to 5-year growth horizon.
• Identify new opportunities across assortment, pricing, promotion, and innovation.
• Leverage data sources such as SupplyTrack and Technomic to drive customer engagement and develop selling materials.
• Develop customer strategies and ideations based on internal / external guidance and industry information.

CUSTOMER RELATIONSHIP MANAGEMENT

• Build and maintain strong relationships with customer decision makers across leadership, marketers, supply chain and culinary teams.
• Engage regularly with key customer contracts to strengthen strategic partnerships and drive mutual business objectives.
• Represent Ferrero in key customer meetings, executive reviews, collaborative business planning initiatives, and culinary ideation sessions.
• Participation in key industry events such as customer trade shows, and culinary focused events.
• Identifying and engaging with key consultants and 3rd party partners to develop strategies and solutions for delivering customer growth.

CROSS-FUNCTIONAL LEADERSHIP

• Provide day-to-day leadership and coordination of the cross-functional team supporting the foodservice business.
• Foster strong collaboration across Trade Marketing, Category Management, Shopper Marketing, Sales Ops, Demand Planning, Supply Chain, Finance, RGM, eCommerce, and Broker partners.
• Align resources, priorities, and execution plans to deliver channel objectives and company growth targets.

COMMERCIAL EXECUTION & BUSINESS MANAGEMENT

• Deliver annual volume, revenue, profitability, and trade investment objectives for the foodservice channel.
• Translate customer and category strategies into actionable LTO and menu activations with appropriate promotional plans.
• Monitor and deliver key performance indicators (KPIs) across customer, financial, and operational metrics.
• Maintain accurate customer forecasting and business planning processes.
• Ensure effective management of trade spending and investment optimization.

INTERNAL INFLUENCE & LEADERSHIP

• Partner with brand, marketing, category, and commercial leaders to develop strategies that strengthen Ferrero's position chain customers.
• Influence enterprise-wide decision making through customer insights, market intelligence, and strategic recommendations.
• Champion customer-focused growth opportunities and advocate for investment priorities that support long-term business success.
• Promote a culture of collaboration, innovation, and continuous improvement across all functions supporting the account.

• Bachelor's degree required.
• 6-8+ years of progressive experience in Sales, Account Management, Category Management, or related commercial leadership roles within a foodservice and consumer packaged goods (CPG) environment.
• Strong strategic thinking and commercial acumen with the ability to translate vision into execution.
• Proven ability to build credibility and influence at senior customer and internal leadership levels.
• Demonstrated success leading large national customer accounts and delivering sustainable business growth.
• Experience developing and executing strategic customer plans while managing complex, cross-functional business initiatives.

Preferred Experience

• Multi-channel retail experience preferred, including Grocery, Mass, Club, Value, Convenience, and eCommerce.
• MBA or advanced business degree preferred.

Artificial Intelligence Disclosure
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

Careers with caring built in - discover our benefits here.

The base compensation range for this position is $120,000.00 - $150,000.00. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic. 

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.