Key Account Executive - E.Commerce

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

If you’re looking for a role with variety, this is it. As a Key Account Manager your main focus will be to drive sales development across a number of clients. You’ll work alongside the head of Accounts to build brilliant relationships with a breadth of clients define sales strategies, targets, programs, commercial initiatives and promotional policies. 

Volume Delivery:

• Responsible for the overall performance of assigned Ecom key accounts.
• Deliver the overall sales objectives, supervises, fine-tunes and monitors the execution and to take pro-active initiatives to cease every opportunity to increase the sales in accordance with the companies’ policies and strategies.

Administrative support:

• Manage the National Key Accounts Manager's calendar and schedule meetings.
• Prepare presentations and reports for key account meetings and reviews.

Data Management:

• Organize and maintain key account data, including sales reports( Sell In & Offtakes data), customer profiles, and contracts(TOT renewals)
• Generate reports on key account performance and market trends.

Sales Support:

• Track sales data and provide support to the regional sales team.
• Serve as a liaison between the sales team and key accounts to facilitate communication and coordination.

Relationship Management:

• Internal liaison between departments such as supply chain, finance, and operations.
• External coordination with key account buyers, category managers, and distributors.

Data Analysis and Reporting(coverage):

• Analyze assortment mix and availability on all the platforms and monitor sales trends by brand and SKU.

Problem Solving and Escalation:

•  Address day-to-day operational issues related to key accounts.
•  Escalate critical issues promptly and prioritise them based on importance.

Process setting and improvement:

• Continuous improvement on management processes and workflows
• Understand and identify opportunities streamline operations to enhance efficiency.

Gathering Insights & Feedback:

• Proactively engage with Regional Key Accounts to gather valuable insights into their needs, challenges etc.

• Min.  Bachelor’s Degree, MBA Preferred
• At least 4 years’ experience in similar roles
• Fluency in English
• Proven sales experience with a good track record
• Experience in category, customer and channel marketing
• Knowledge of commercial and office software (e.g. Excel, PowerPoint)
• Knowledge of the P&L

We encourage all our people to think creatively to set personal targets and objectives and push new, better ways to work. Employee contribution and engagement at Ferrero is based on the individual, team and organization dimension, so should have the ability to work independently, as a part of the team and be able to build proper relations with stakeholders at all levels. A demonstrable consumer-focused attitude and autonomy in managing relationships will help you in building your position among stakeholders and achieving expected sales outcomes.