Key Account Manager
Job Location: Brussels
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:
As a Key Account Manager, you will be responsible for the implementation and development of the Ferrero Belux Sales strategy for one of our major customers. You will develop the assigned accounts in order to grow a sustainable competitive advantage while considering a categorical approach to the customer.
• Responsible for the achievement of agreed annual financial budget and all customer related sales KPI’s for the designed major customer.
• Track and analyze the evolution of the market & customers, closely monitor competitors (strategy, agreement, action plan, organization and processes, new markets, innovations, products...) in order to formulate growth opportunities.
• Negotiate the annual agreements on prices and conditions and secure the commercial collaboration. Prepare and manage the budget, monitor payments in cooperation with customer service and accounting teams.
• Ensure perfect execution of all category and brand strategies at customer level.
• Handle the operational management of the assigned customers, monitoring evolution of sales volumes (weekly follow-up of the forecast, evaluate promotions effectiveness and the performances of the customer, design action plans…).
• Ensure efficient communication with the other departments (Customer Service, Trade marketing, Marketing, Supply Chain).
• Participate in national and regional management sales meetings. Communicate its plans to the Field in order to ensure the perfect implementation.
Who we are looking for:
Master degree in Economics or Marketing
4-7 years of experience in Sales, Trade Marketing or Marketing, with a first successful experience in a KAM and/or Trade Marketing role
Proficient in key responsibilities of the KAM role, like budgeting, forecasting & effective business planning
Strong negotiation, communication and analytical skills
Autonomy in managing the relationships with customers
Knowledge of the P&L management
Knowledge of commercial and office software
Knowledge of commercial and office software Excel & PowerPoint, SAP
Fluency in Dutch, French and English
How to be successful in the role and at Ferrero:
We encourage all our people to think creatively to set personal targets and objectives and push new, better ways to work. Employee contribution and engagement at Ferrero is based on the individual, team and organization dimension, so should have the ability to work independently, as a part of the team and be able to build proper relations with stakeholders at all levels. A demonstrable consumer-focused attitude and autonomy in managing relationships will help you in building your position among stakeholders and achieving expected sales outcomes.