Customer Category Controller - Ice Cream
Ferrero is looking for a Customer Category Controller to help shape category-winning strategies across our customers and channels, strengthening our position as a trusted category partner within the FMCG market.
This is an exciting opportunity for a commercially minded and insight-driven Category professional who enjoys turning data into compelling stories, influencing customer strategy and identifying opportunities for long-term category growth. Working closely with Sales, Marketing and Customer teams, you will play a key role in developing joint category plans that support the growth of both Ferrero and our customers.
As a category expert, you will lead customer category conversations, provide objective category advice and use shopper, market and channel insights to influence ranging, merchandising and promotional strategies. Alongside this, you will support the development of a high-performing and engaged team, helping to build strong collaboration and category excellence across the wider function.
You will use category, shopper and customer insights to identify opportunities, risks and growth drivers across Ferrero brands and categories, helping to define winning strategies for key customers and channels. Working closely with Sales and wider commercial teams, you will build category plans that align customer strategy with Ferrero’s category vision and commercial objectives.
The role will lead customer category conversations, supporting ranging decisions, merchandising principles, promotional strategies and category reviews through data-led recommendations and compelling storytelling. You will also build strong customer relationships, acting as a trusted category expert and helping to influence decision making through objective insight and collaborative partnerships.
Alongside customer-facing activity, you will support the development of the wider Customer Category function by sharing best practice, driving engagement and helping to create a strong, high-performing team culture focused on growth, innovation and continuous improvement.
You will bring experience within Category Management, Customer Category or Commercial Insight, ideally within a fast-paced FMCG environment. You will have strong analytical capability and be confident translating complex data into clear, actionable recommendations that support commercial growth and customer engagement.
Strong relationship-building and influencing skills are essential, alongside the ability to work collaboratively across Sales, Marketing and Customer teams. You will be comfortable managing multiple priorities within a dynamic environment and demonstrate curiosity, commercial awareness and a proactive approach to problem solving.
Experience using category and shopper data to support customer strategy, range reviews and category planning would be highly advantageous, alongside strong Excel and presentation skills and the ability to communicate insight in a clear and engaging way.
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Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
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