Customs Manager

We have a current opening for a Customs Manager and are actively reviewing applications.

Ensure governance and management within the Customs operating model, being accountable for managing and coordinating consistent, compliant, and efficient customs operations across the United States, Puerto Rico and Canada, navigating the increased complexity of the overall Custom regulations in the NAM Area (and globally) and its continuous evolution and establishing, within the Finance function, a structured internal presidium and center of excellence for all the Customs related matters. 

The main responsibilities of the NAM Customs manager will be the following

Customs management and trade optimization
• Own the local customs risk management framework, including risk taxonomy, assessment criteria, thresholds, and classification principles; 
• Identify, assess, and consolidate customs risk exposures (classification, origin, valuation, FTA eligibility), challenging regional stakeholders and driving mitigation actions; 
• Oversee the design, implementation, and continuous improvement of customs controls, ensuring effectiveness across entry processes, broker activities, and internal governance

Customs policies and governance framework
• Define, own, and continuously evolve the customs compliance framework, including policies, procedures, and internal control standards aligned with global requirements as well as local legislation

Compliance goverance and operational oversight 
• Ensure full compliance with local customs regulations across classification, origin, valuation, and trade program requirements;
• Oversee customs execution quality, including entry accuracy, broker performance, validation controls, and reconciliation processes

Digital transformation and technology enablement
• Define and own functional local requirements and governance for customs digital tools (e.g., classification engines, trade management systems, dashboards, and analytics platforms);
• Drive adoption of data-driven customs processes, ensuring transparency, standardization, and scalability across the region

Regulatory management, monitoring the Customs policies evolutions and changes,anticipating the implication for the Company
• Act as primary liaison with customs authorities, managing audits, reviews, inquiries, and negotiation of corrective action plans;
• Monitor and interpret regulatory developments, assessing impact on operations and ensuring timely and consistent implementation

Team leadership and organizational capability
• Accountable for building and developing regional customs capabilities, ensuring alignment with Group standards, compliance culture, and business needs; 
• Lead, coach, and develop team members (where applicable), fostering technical expertise, accountability, and continuous improvement mindset

Previous experience of at least 8 years in Multinationals (ideally in the US) or in the consultancy
•    Degree in Finance, Trade, Law, Supply Chain or equivalent
•    Licensed Customs Broker (LCB) preferred
•    Strong knowledge of WTO, valuation, trade frameworks
•    Familiarity in dealing with Customs Authorities systems 
•    Additional certifications in trade/customs are a plus

The role requires the capability to manage and influence cross-functional stakeholders (Supply Chain, Finance, Tax, Procurement) and external providers (brokers, advisors), establishing governance, discipline and accountability. Capable of providing valuable advice, from a Customs perspective, that could influence and guide - under the guidance and validation of the Group Customs - the business decisions and initiatives.

Artificial Intelligence Disclosure
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

Careers with caring built in - discover our benefits here.

The base compensation range for this position is $142,106.00 - $189,355.00. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic. 

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.