Customer Service Specialist

Job Location: ​Barcelona​

Cornellà de Llobregat

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

At Ferrero Ibérica, we’re looking for a motivated and detail-oriented Customer Service Specialist to join our dynamic customer service team. You’ll be part of a collaborative and supportive environment, where teamwork and a positive attitude are at the heart of everything we do. This is your chance to grow your career within a leading FMCG company known for its strong values and people-first culture.

In this role, you will be responsible for managing the full order-to-cash (OTC) cycle for assigned clients. From order processing and stock availability checks to coordinating with logistics and ensuring timely deliveries, your work will directly impact our customer satisfaction and operational efficiency. You’ll also support internal teams by analyzing service level KPIs, resolving delivery issues, and occasionally assisting with master data management.

Main Responsibilities:

You will ensure the accurate integration of customer orders into our systems, monitor order status, and follow up on deliveries in close collaboration with our 3PL partners. Additionally, you’ll interact with sales, supply chain, and finance departments to resolve issues, manage claims, and support continuous improvement initiatives. Your ability to handle multiple processes and maintain a high level of service will be key to your success.

Who we are looking for:

We’re seeking someone with a degree in Business Administration, Marketing, or a related field, and between two to five years of experience in a similar customer service role—ideally within the FMCG sector. You should be fluent in English and Spanish, have solid experience with SAP and Microsoft Office, and ideally be familiar with Esker. Strong communication skills, resilience under pressure, and a proactive, problem-solving mindset are essential.

If you're ready to bring your energy, precision, and customer focus to a company that values your contribution, we’d love to hear from you.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.