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Key Account Manager- Ecommerce

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

About the Role:

Setting and achieving aspirational growth targets for the online side of the business. Building the eJBP, defining the metrics, and driving the sales of the specific eCommerce accounts and building relationships with the stakeholders. Planning and executing complete business operations of e-commerce at each level. Building the forecast at a product, region and account level; monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products. Establishing working relationships with e-commerce partners, improving content on partner platforms & driving and enabling exclusive launches. Understanding the Key Business Drivers for this channel and managing channel forecasts. Collaboration with internal as well as external stakeholders to achieve the desired share in each category.

Main Responsibilities:

  • Build complete Customer Plan to drive the overall business

  • Execute plans for assigned Account (s) that are aligned with business objectives and customer strategies

  • Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.

  • Nurtures productive business relationship beyond the buyer to include cross-functional leaders and reporting levels at least 1 up from the buyer/category manager

  • Accountable and responsible to achieve agreed upon Key Account targets and KPIs

  • Adheres to all Company principles and policies including Ferrero India’s trade policy, local Sales policy, local Trade Terms , Quality and legal regulations

Who we are looking for:

  • MBA: Sales & Marketing + Experience in E-Commerce or Account Management
  • Total Experience: 3-5 Years (Relevant 1-2 Years)
  • Should have worked either as a Category Manager with E-Com platform or have worked as KAM for E-Comm channel with a manufacturing organization
  • Proven work experience in E-Com of at least 2 yrs. Proficient in Key Account Management, managing data, and leveraging insights to drive penetration
  • Entrepreneurial mindset to get the job done single-handedly.
  • Strong Analytical as well as Communication skills

Job Referral Code: B

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Open communication is one of our main values and thanks to outstanding skills in this area you will develop great relations with clients, stakeholders and colleagues.  As you’ll be working in field sales, you should have good organizing skills and would like to work flexible hours and be highly mobile in a dynamic environment.  A demonstrable result-focus, proactive attitude and driving excellence in execution will help you in building a strong position among clients and achieving expected sales outcomes.  

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