Customer Services Specialist
At Ferrero, we are committed to delivering our products in the best possible condition and in the most efficient way. Our Supply Chain team plays a critical role in ensuring operational excellence, customer satisfaction, and compliance with company standards and regulations.
We are currently seeking a Customer Services Specialist to join our Supply Chain team in Istanbul. Reporting to the Customer Service Executive, this role will serve as a key coordination point between customers, planning teams, and warehouse operations, ensuring smooth order management, accurate documentation, and outstanding service delivery.
If you are passionate about customer service, operational excellence, and cross-functional collaboration, we would love to hear from you.
- Manage and monitor customer orders through SAP and manual order entry systems
- Coordinate closely with Planning, Warehouse, Logistics, and Sales teams to ensure orders are delivered on time and in full (OTIF)
- Monitor inventory availability and support optimal order fulfillment
- Investigate and resolve issues related to order processing, deliveries, and invoicing.
- Maintain daily communication with customers, responding to inquiries in a timely and professional manner
- Manage product return processes and ensure the accurate posting of return invoices in the system
- Track and report key service metrics, including OTIF and Fill Rate, through regular operational reporting
- Support continuous improvement initiatives aimed at enhancing operational efficiency and customer satisfaction
- Bachelor's degree
- Preferably at least 2 years of professional experience, ideally in customer service or supply chain operations
- Strong analytical, problem-solving, and communication skills with a results-oriented mindset
- Ability to work effectively in a cross-functional and fast-paced environment
- Good command of MS Office applications and the SAP SD module
- Strong written and verbal communication skills in Turkish and English
Careers with caring built in - discover our benefits here.
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.