Senior HR Operation Manager

Job Location: ​Hangzhou​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role is to provide professional HR operations services, managing and supporting collaboration with outsourcing services vendors/providers, contributing to the HR team to achieve operational excellence in employment life cycle process and its optimization, headcount management, system master data control, as well as database maintenance, reporting and related projects participation and facilitation. 

Main Responsibilities:

Annual Labor Cost Budgeting & Efficiency Enhancement

• Be in charge of end-to-end planning and execution of the annual total labor cost budget, including office personnels and operational workers, as well as outsourcing services.
• Track and monitor budgets using workforce data analysis. Transform data finding into practical solutions for HRBP
• Work with Reward team to support HRBP to find ways to improve productivity while retaining key talent (e.g. upskilling recognition, multi-skill award etc.)

P&O Compliance & Policy Governance

• Improve the existing P&O lifecycle management process for creating the best employee experience according to the Ferrero Group's internal compliance guidelines and the requirements of local laws and regulations.
• Develop and maintain robust P&O compliance frameworks, conducting regular internal audits and risk assessment. Act as the primary owner for internal / external audits to ensure favorable outcomes.
• Serve as the subject matter expert on complex employment legal matters, data privacy compliance and policy interpretation.  

P&O Digitalization

• Work together with HRIS team to manage end-to-end digital project lifecycles – from requirements definition to stakeholder training and post launch optimization.
• With support from HRIS team to enhance the effectiveness of the P&O related system, including SAP HRM, TIME, Success Factor, Gaia system etc.
• Leverage data analytics to generate workforce insights and elevator strategic decision-making.

Team Management & Development

• Develop effective communication and training materials for the team to ensure team is providing timely, consistent and accurate guidance in accordance with P&O policies and practices in plant.
• Team Coaching, Development & Retention

Who we are looking for:

• More than 8 years’ P&O/HR experience in plant, including labor cost budgeting & monitoring, reward /payroll, P&O process management, etc.
• Solid knowledge of local labour legislation，GDPR and personal data privacy regulations.
• Hands-on and has a ‘can -do’ attitude to deliver flawless P&O services and support
• Demonstrated ability to manage outside vendors, including payroll vendor, attendance system vendor etc.
• Strong communication and interpersonal skills.
• Fluent English both verbal and writing

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Safety is a Company principle and everyone responsibility. Put safety as the first priority in your daily work. You are required to be responsible for the safety management in the area of your own scope. Set up, implement and monitor safety management procedure in the responsible area. Follow up safety requirement from Company level and Government. Lead by example about safety practice. Cooperate with HSE Manager to improve the overall level of Safety in the Plant.

Ferrero brands represents a symbol of prestige all over the world. We offer the consumer innovative products, of the best quality and freshness beside of the food safety. The product must be our priority and all our efforts must be focused on achieving the highest level of food safety and quality perceived by consumers. You are required to strictly respect of all the Law, of Ferrero internal guidelines, and of all voluntary and contractual standards and outlines requested by our client, and be responsible for setting up, implementing and monitoring the QMS and FSMS procedures in the area of your own scope, as well as cooperating with Food Safety Team to improve the overall level of Food Safety and Quality in the Plant.