Senior Key Account Operation Executive
To reach sales targets of the customers assigned, developing the business of Key Accounts (National chained snacks), analyzing their performance, developing customer plans, following up on in-store implementation.
Sales Order and Inventory control
- Communication with customer about sales order placement;
- Download orders from customer order system;
- Place customer in Ferrero order system (DSCM)
- Communicate with internal customer service to pass the orders
- Communicate with internal logistics to book the delivery time of each customer DC
- Prepare internal documents for customer taking the delivery of products
- Handle the communication issues between internal logistics and customer during the shipment.
- Upload delivery receipt to Ferrero order system (DSCM)
- Handle DMS system operation
- Inventory analysis and tracking;
- Update Master Data Management (MDM) system about store information.
- Consolidate data from Trade Promotion Management (TPM) system, including promotion application, reimbursement (for direct supply customer is not necessary )
- Consolidate data from Business Planning Consolidation (BPC) system.
Analysis and reports
- Prepare daily/weekly/monthly project tracking report;
- Download, consolidate and communicate orders to Field;
- Consolidate rolling forecast / stock allocation by KA and communicate to Field;
- Update the scorecards/Joint Business Plan/ROI by KA manager;
- Collect customer stock information and provide out of stock (OOS), KPI & Distribution reports.
Customer Service Level KPI
- Review Sell out /FCST/POS/Scorecard monthly report;
- Coordinate delivery with HQ customer service department, including timing, quantity, warehouse.
Store check
- Store check to follow up promotional implementation in the stores;
- Provide reports/pictures to KA manager on activity implementation;
- Consolidate the canvass by region and communicate consistently to Field.
- Support Senior Key Account team in assigned tasks
- College degree and above, English CET 4, proficiency in MS office;
- Customer Service, order management, logistics and supply chain experience;
- Good knowledge of Order-to-Cash management;
- Excellent Customer Service skills including interpersonal communication skills, relationship management, and teamwork skills.
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Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.