National Account Manager - HORECA
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
At Ferrero Australia, we combine global excellence with local agility — and we’re growing rapidly in the HORECA (Hotels, Restaurants, Cafés) channel. The National Account Manager – HORECA is responsible for leading key customer relationships across the out-of-home channel, driving strategy, negotiation, and execution to deliver triple-win outcomes for Ferrero, our customers, and consumers. This role is designed to unlock new opportunities and plays a pivotal part in building customer partnerships, developing innovative product solutions (including Nutella-based offerings), and driving new business to fuel Ferrero’s growth in the HORECA space.
- Own and manage customer relationships, overseeing day-to-day operations and supporting senior-level engagement with key HORECA accounts
- Foster long-term partnerships and proactively identify new business opportunities
- Implement Ferrero’s commercial strategy with precision, creativity, and a results-driven mindset
- Drive business growth by identifying new customer opportunities, developing customized solutions, and expanding Nutella into innovative formats and channels
- Lead impactful negotiations, securing case deals, pricing strategies, and activation plans that deliver mutual value
- Collaborate effectively with internal teams and external partners to ensure alignment and execution
- Ensure accurate demand planning and reporting, maintaining data integrity and forecasting precision
- Manage budgets for trade and A&P spend with discipline, insight, and accountability
- University degree in a relevant field
- Proven experience in the FMCG industry, preferably with exposure to HORECA, wholesale, or out-of-home channels
- Proactive and entrepreneurial mindset with a strong drive to develop new business opportunities
- Excellent negotiation, relationship management, and analytical thinking skills
- Strong collaboration skills with the ability to work effectively across functions such as marketing, supply chain, and commercial planning
- Proficiency in MS Office and SAP TM, with a talent for translating data into actionable insights
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.