CPFR (Collaborative Planning, Forecasting & Replenishment) Manager

The CPFR Manager role is an exciting opportunity to play a pivotal role in shaping customer supply chain performance. Sitting at the heart of the commercial and supply chain interface, you’ll work closely with major customers and internal teams to align forecasts, improve availability, and deliver outstanding service.

You’ll be a key connector—bringing together insight, collaboration, and execution to support excellent on-shelf availability and a seamless end-to-end customer experience. This role offers real visibility, strong stakeholder exposure, and the chance to make a tangible impact across a diverse portfolio of accounts.

In this role, you will build strong, collaborative relationships with customer supply chain teams and internal sales colleagues, working together to continuously improve service levels and forecast accuracy. You will drive forecasting excellence by aligning demand and supply plans with customer needs across short-, mid- and long-term horizons, while collaborating cross-functionally to ensure a smooth and efficient order-to-delivery process. Where appropriate, you will spend time in customer head offices to strengthen alignment, partnership, and joint ways of working.

You will also lead customer service improvement initiatives, identifying opportunities and delivering projects that enhance performance and customer satisfaction. Acting as a trusted partner to customers and internal stakeholders alike, you will champion long-term relationships built on trust, clear communication, and shared objectives, ensuring customer service excellence remains central to everything you do.

We are looking for a confident relationship builder with strong influencing skills and the ability to operate effectively across internal and external stakeholders. You will bring at least 18 months’ experience within an FMCG Customer Supply Chain environment, managing large accounts and delivering measurable improvements, alongside a solid understanding of supply chain operations, forecasting, sales processes, and category management.

You will be highly analytical and data-driven, with advanced PC skills, particularly in Excel and PowerPoint, and a continuous improvement mindset. SAP experience is desirable but not essential, as training will be provided. Due to the territory-based nature of the role, a valid UK driving licence is required, or the ability to travel independently between locations. 

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Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
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