Ferrero visual

Quality Control Technician

Job Location: ​North Canton​


Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

Fannie May Confections Brands, a division of Ferrero, is a leading retail chain selling gourmet chocolates & candies. The first Fannie May retail store was opened by H. Teller Archibald in 1920 in Chicago. Throughout the years, Fannie May has developed candies that often become the center of many family and holiday traditions. Beginning with only a handful of confections, today Fannie May makes over 100 different confections and continues to develop new and innovative flavor profiles. Quality has always been the driving force behind the making of Fannie May chocolates. Are you interested in monitoring chocolate and candy production and packing lines to ensure FDA, cGMP, and internal compliance standards? We’re looking for dedicated Quality Control Technicians to help deliver the quality that is known and loved by every Fannie May customer for over 100 years. 1st and 2nd shift positions available. 

Main Responsibilities:

1. Regularly monitor production/packaging lines to ensure compliance of products to specifications.

2. Inspect all incoming goods.

3. Compile and evaluate data to determine and maintain food safety and quality records.

4. Prepare product samples for shipping, testing and evaluation.

5. Ensure compliance of product to specifications and report non-compliance to QC Management and Area Manager when needed.

6. Report and distribute previous day’s information to Area Managers.

7. Input data from all samples, print or file.

8. Spot check finished product weight utilizing the Specifications Book.

9. Ensure all substitutions are verified using the BOM change request.

10. Physically verify shipment of orders > Set up for daily “product cuttings” and record results in a finished product electronic database > Maintain a finished product retain library, disposing of samples as required.

11. Manage product directives.

12. Supply finished product retain samples to customers as required.

13. Ensure adherence of cGMP’s of all employees.

14. Assist QC Management with QC HOLD functions and physical HOLD inventory.

15. Assist with employee training as needed to maintain SQF compliance.

16. Responsible to uphold and maintain the food safety and quality systems.

How are we protecting our employees during COVID-19?

Social Distancing

  • Staggered shifts to limit traffic
  • Dedicated in and out flow to site so no overlap of people incoming and outgoing
  • Cafeterias/Lunchrooms distanced to 6 ft. separation
  • Barriers added where distancing is not possible
  • Floor markers set up in areas where congregation can occur such as punch clock, entrance to plant and exit of plant


  • All employees are asked to self-isolate and refrain from attending work if they have recently traveled, live with someone who traveled, had close contact with a positive or pending case, have symptoms or live with someone who exhibits symptoms
  • Everyone entering the site is screened for fever above 100.4° F
  • Signage posted in key areas such as entrances, lunchrooms, health and safety boards regarding signs and symptoms of COVID-19

Cleaning and Sanitation

Normal GMP’s such as mandatory handwashing already provide a high level of protection for workers; however, the following additional measures have been implemented:

  • Increased sanitization of all high contact touch points at least 2x per shift
  • Increased sanitization of lunchrooms, locker rooms and washrooms 2x per shift
  • Hand sanitizer available throughout plant

Personal Protective Equipment (PPE)

  • Gloves are available to all employees however it is not always required; effective handwashing practices are always preferred
  • Disposable/surgical type masks are mandatory for everyone in the plant (employees, visitors and contractors

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Requisition ID
Ferrero logo