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Customer Service

Job Location: ​Holon and Beer Yaacov

Job Location: Holon and Beer Yaacov

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

About the Role:

The Customer Service Specialist is responsible for overall optimization of supply chain processes and procedures. This position is responsible for managing the order-to-cash cycle from efficient order receipt to on-time, on-quantity, and on-quality delivery using SAP Order Management, Microsoft Excel and various proprietary systems.     

Main Responsibilities:

Execute the complete order processing cycle and follow-up with all parties involved until the orders are delivered to the customers;

Maximize on-time shipping and delivery

Process orders using SAP Order Management, improving all parties logistics performance

Maintain strong communication with internal and external partners;

Create reports and analysis to support customer service & logistics

Utilize Excel, SAP and propriety systems to track shipments

Manage multiple accounts: confirm delivery dates and coordinate on-time deliveries

Who we are looking for:

Strong knowledge of Excel
Experience in SAP 
Ability to work in team and independently in a challenging and dynamic environment.
Ability to anticipate potential issues, set priorities and apply problem-solving skills;

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Requisition ID
Job function
Kompleksowy Łańcuch Dostaw
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