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Application Specialist Gulf Countries

Job Location: Dubai, UAE

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

To cover routine operational support activities of Applications (SAP + Legacy) and adjacent business processes in Gulf Countries. Support new systems and functionalities implementation in Gulf Arabic Countries.

Ensuring proper functioning of information applications systems in accordance with Business needs through interaction with Global Service Provider (GAM), Vendors, Regional GAM

Main Responsibilities:


•        Provide quality support and functional expertise to the end-user in Gulf Countries

•        Challenge and Verify priority and severity for the support requests, ensuring the proper focus and sequencing of the activities in the functional area

•        Proper classification of coming requests with clear results communication to the business

•        Maintain action log for the opened issues in the area of responsibility, agree and communicate to the business clear due dates and plan for resolution

•        Knowledge sharing

•        Provision of technical and user documentation for system procedures/business processes

•        Reporting Project statuses and Support/Maintenance activities to Regional GAM, and Business stakeholders

•        Re-enforce a team culture of excellent customer service with an emphasis on consistent communication with the business


•        Providing knowledgeable support to the business initiatives in SD/FI/CO areas according to the best practice aligned with the Group ones

•        Facilitate requirements definition with business, perform analysis proposing possible alternatives

•        Functional/technical specification design ,test plan and validation for ongoing projects/changes

•        Ensuring solution compliance with local regulations, audit requirements, legal standards

•        Coordination of Local and Group IT initiatives in functional area in Gulf Countries with engagement of Key Users

•        Delivering trainings and documentation on implemented solutions/functionality to the end-users

Who we are looking for:

  • University degree in computer science
  • Should have a minimum of 5 years’ experience working in SAP ,supporting various modules with competency in SD(sales and distribution) and FICO( Finance and controlling)
  • Fluent in English language, Arabic is a plus
  • Having an FMCG experience is a plus
  • Good communication and Interpersonal skills, should be able to interact to the business as part of Requirement gathering/solution design/status reporting for Application support/Projects related tasks
  • Knowledge on other application like SFA ( Newspage) , Power BI is a plus
  • Basic knowledge on IT procedures, Operating Standards, SLAs and KPIs is a plus
  • ITIL certified is a plus

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

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