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Customer Service Analyst (6 month FTC)

Job Location: ​Alfreton​


Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

Working as part of our customer supply team you will play a critical role in supporting the delivery of the supply of our fantastic products to our FMCG customers - liaising with internal and external stakeholders to fulfil their orders – ensuring the right stock is in the right place at the right time. 

This is a role to cover for a period of maternity leave therefore is on a 9 month fixed term contract basis


Main Responsibilities:

You will be working closely with various teams across the supply chain such as demand and supply planning as well as with sales colleagues and the 3PL to maximise service levels for a portfolio of customers - so your ability to build, develop and maintain strong working relationships will be critical to your success. 

Working to tight deadlines within a fast paced environment your fantastic organisational skills as well as your ability to plan and prioritise your workload effectively will be key in ensuring you manage customer orders effectively to meet customer service level targets. And if there are challenges along the way you will need to take a solution focused approach ! 

Who we are looking for:

Ideally you will have experience in a B2B customer service role - ideally within an FMCG environment. You will be comfortable using various systems including Microsoft office products and will be confident using new systems including SAP. Your administration skills will be strong, as will your ability to work with and analyse data. You will relish working in a deadline driven role. 

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

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