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Customer Business Associate, Impulse

Job Location:

Toronto, Ontario

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

This position is responsible for managing the retail and wholesale segment within company strategies and policies, in order to optimize Ferrero Canada penetration in the Canadian Retail Impulse Channel. Primary focus is achieving brand objectives for the Building blocks of in store measure (distribution, freshness, pricing, display, and shelving). The position has significant channel and retail complexity.

This role is located at 100 Sheppard Avenue East, North York, ON M2N 6N5. 

Main Responsibilities:

• Develop presentations and communicate to customers the promotion plan in order to achieve objectives and increase business

Forecast and Budget
• Establish and propose volume expectations for prescribed period; develop and propose budget in order to achieve business results. 

Business Development
• Initiate contact with potential new customers in order to grow business (impulse)

Retail Execution
• Develop and communicate sales initiatives to merchandiser team in order to achieve business results

Communication Flow Management
• Facilitate and coordinate communication flow between company and market in order to assure the business continuity on daily basis
• Work closely with other CBMs to ensure indirect forecasting is accurate by providing timely updates and quantities

Freshness Management
• Execute Ferrero freshness policy with specific accounts and maintain budgets

Headquarter Strategy and Organization
• Recommend the retail strategy and coverage strategy for specific impulse accounts
Customer Relations
• Develop strategic relationship with specific impulse customers

Organizational Development
• Recommends in conjunction with retail operations appropriate retail coverage strategies for specific impulse customers

Who we are looking for:

• 1-3 years experience, preferably within Sales in corporate environment, food, FMCG industry
• Knowledge of retail and wholesale merchandising and logistics best practice.  
• Skill in working effectively with a wide range of constituencies in a diverse community (suppliers, customers, associations, brokers). 
• Skill in negotiating and managing contractual arrangements. 
• Proficiency with forecasting (BPC), trade spend management (TPM) and reporting (BI) programs
• Skill in budget preparation and fiscal management. 
• Skill in fostering a cooperative work environment.
• Skill in planning, organizing, and implementing a range of sales promotion programs and/or events. 
• Skill in coordinating and organizing effective meetings.
• Knowledge of Ferrero Group freshness objectives/best practices.
• Experience with category management and trade marketing
• Computer, negotiations, presentation and financial skills
• Promotion planning and merchandising ability
• Knowledge of Canadian retail and distribution network.

• Ability to set objectives and achieve goals.
• Ability to lead and influence others.
• Ability to problem solve and set priorities.
• Ability to work effectively with others.
• Ability to communicate effectively one-on-one (verbal and written).
• Ability to work effectively with facts / figures / data.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 


Overall Evaluation


Ferrero Canada will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the HR Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

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