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Quality Manager, Asia Pacific Point of Sales and Raw Materials

Job Location: ​Singapore​


Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

•    Lead management and analysis of market and Quality data in order to aid the business team in decision making across the region.
•    Ensure an end-to-end monitoring and management of quality processes related to Regional raw materials / semifinished products (suppliers monitoring & qualification, issue management, KPI and reporting) in accordance with Group Quality Ferrero Policy and with the 4 RM Quality Pillars

  • Food Safety (not just Regulatory Compliance but also non-regulated, emerging issues)
  • Best Sensorial Characteristics
  • Conforming Technological Performance
  • Support to the Business

Main Responsibilities:

People Management
•    Manage a field team of Auditors in daily contact, from an operational perspective ensuring role requirements are met
•    Co-ordinate and or conduct Backchecks in the market, ensuring data accuracy and in market procedures are followed, ensuring the integrity of the data received
•    Ensures optimal performance of freshness and quality auditors vs objectives
•    Lead the training and development of Team Members and facilitate the overall training and development of the wider FAP Team in all things Quality
•    Support in providing training and ongoing guidance to new DF panels for the assigned areas to make sure they have the necessary know-how to perform their duties

Freshness and Quality 
•    Manage Ferrero Freshness and Quality Panel across FAP region
•    Implement the structure of the freshness panel representative of market and Ferrero business
•    Ensures consistent freshness and quality data collection processes and controls accuracy of the data
•    Drives Perceived Quality Activity, generating analysis and recommendations for commercial improvement
•    Based on data received prepare bi-weekly reports and measure freshness performance vs objectives
•    Collaborate with IT regarding management of Auditor equipment and ensuring functionality of tools and systems
•    Analyses Freshness & Distribution performance on a timely basis and play an active role in Business Unit Commercial meetings and recommends improvement strategies together with CQM
•    Manage the PQ costs in line with CQ budget for the year, producing monthly spend reports

Training Program
•    Develop resources and training programs to deploy Ferrero freshness culture and processes company wide.
•    Communicate cross functionally Freshness performance and performance metrics

Sensory & Tasting Panel Management
•    Manage monthly Sensory & Tasting Panel activities, ensure and correct procedures, attendance and protocols are followed
•    Encourage and develop quality mindset, utilizing the Sensory Panel as a tool across the total FAP business

•    Take a leading role from a Quality perspective in cross functional projects relating to market activity, harnessing the power of the Panel in order to gather market intelligence relating to brand performance, factory trials, product modifications etc
•    Management of Industrial trials related to Regional raw materials

Suppliers Monitoring 
•    Monitoring (by Audit) Regional Suppliers quality performance, managing and monitoring improvement action plans.
•    Editing Regional Suppliers Evaluation

Suppliers Scouting and Qualification
•    Scouting of new suppliers
•    Qualifying New Suppliers for Non-critical Raw material and audit reporting

Raw Materials Quality issues management 
•    Ensuring that any issue/non-conformity arising from the plants is collected and that consequently improvement actions are taken (e.g., control plans, actions towards the supplier,)
•    Escalation to Center RM Quality in case of critical non-conformity

Monitoring and reporting RM Quality results
•    Auditing correct application and results of control plan
•    Editing RM / SP report

Who we are looking for:

•    BSc, MSc in food science, food chemistry, analytical chemistry; with 8 – 15 years of relevant experience in food industry
•    Familiar with the production technique and quality standards for food industry eg ISO9000/9001, ISO22000, GMP
•    Analytical, independent, detailed and good at communication
•    Commercial experience of FMCG business 
•    Ability to create new solutions to business challenges
•    Skill in identifying key category and shopper insights 
•    Ability to set objectives and achieve goals
•    Ability to lead and influence others
•    Ability to problem solve and set priorities
•    Ability to work effectively with others

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

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