Ferrero visual

Operations specialist

Job Location: ​casablanca​


Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

Responsible for ensuring 3PL meets Performance and Operational expectations. This position is the primary liaison with the 3PL. Works with the 3PL to ensure that customer orders are appropriately prioritized and fulfilled on time and in full on a daily basis. This role also facilitates the continuous improvement processes at the 3PL; they ensure that there are regular Key Performance Indicators (KPI) reviews with the 3PL and that the required action plans are created and executed to closure.

Main Responsibilities:

•    Lead the 3PL and Operations team responsible for matching loads, scheduling shipments, ensuring on time pick-up and delivery, and maintaining positive relationships with 3PL
•    Drives KPI reviews with 3PL and ensures they have appropriate action plans
•    Stock analysis and stock GAPs corrections
•    Ensures that the 3PL interface is functioning as expected.
•    Proof of delivery monitoring
•    3PL Warehouse evaluation
•    Controlling 3PL operations cost
•    Suggestion of action plans for continuous improvement

Who we are looking for:

Strong problem solving skills and the ability to think and respond quickly to service issues. 

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Requisition ID
Job function
End to End Supply Chain
Ferrero logo