National Sales Capability Manager
Job Location: Pune
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:
You will be responsible to support the sales team in constantly improving the team’s knowledge in terms of its selling and Point of Sales (POS) execution abilities.
Creates training programs together with the Sales Managers, determining its: duration, content, audience, materials, number of sessions, resources needed and participation of external service providers (if needed)
Partners with the Sales Leadership Team to define training needs, identify qualified service providers and innovative methods to deliver professional sales skills training for different audiences (salesmen, merchandisers, etc.)
Creates and maintains the training materials required to deliver specific training sessions.
Creates and maintains the training curriculum for each specific team audience
Provides insights to the Global Talent Team in order to support on the design of new program contents or adaptation of existing contents to Local training needs
Participates in the business cascading sessions, liaising the product Category contents (product characteristics, pricing, etc.) from marketing and shopper instruments (placements, displays, promotions, etc.) from trade marketing, in order to prepare the field Sales Force for the best possible performance
Prepares new hires according to a predefined curriculum on the Company products, Functions and internal processes in order to ramp-up their knowledge and speed up their readiness to work on the field
Reviews sales performance reports with the management team in order to collect insights to make recommendations for continued education sessions
Performs training evaluation surveys to constantly improve training content and delivery quality
Tracks and reports on all training sessions, surveys, attendance, participation, etc.
HUMAN RESOURCES / TEAM MANAGEMENT
Is accountable for managing people assigned, ensuring a management system based on Group values, motivation, competence development and empowerment
Recruits, manages, motivates, coaches and develops own team
Guarantees Human Resources professional development, evaluating people and proposing development initiatives
Who we are looking for:
• More than 8 years experience in sales and/or marketing
• Experience of creating, implementing and delivery of training modules for sales team
Job Referral Code: B
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
You should be highly focused on the team management, knowing and guiding your people and leading the team towards achieving goals. Thanks to strategic thinking and great understanding of the business environment you will effectively support others, improve processes and manage complexity. Employee contribution and engagement at Ferrero is based on the individual, team and organisation dimension, so demonstrable consumer-focused attitude and autonomy in managing relationships will help you in building your position among stakeholders and achieving expected sales outcomes with your team.