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Customer Service Representative-Fixed term contract

Job Location: Bucharest

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

We are currently looking for a Customer Service Representative for our organization, who will report to Customer Service Manager.
This role within Ferrero's Supply Chain department enables you to act as the process owner of each order-to-Cash, whilst ensuring that the customer is at the focal point of each purchase. This means working closely with demand and supply planning, commercial department and 3PL warehouses to ensure on time and in full delivery.

Main Responsibilities:

  • Check and create the Sales Order and the Delivery in SAP;
  • Daily monitoring the delivery to the customers together with the 3PL;
  • Maintain the materials data base for each customer;
  • Management of returns from customers in line with Ferrero standards;
  • Daily monitoring of EDI messages, correcting the errors.

Who we are looking for:

  • Fluent in English
  • Very good knowledge of Ms Office
  • Good Knowledge of SAP 
  • Experience on a similar position minimum 2 years
  • Knowledge regarding FMCG market
  • Knowledge regarding Supply Chain processes 
  • Results oriented person
  • Attention to details

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Requisition ID
Job function
Supply Chain Integrata
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