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Key Account Manager Border Shops Europe

Job Location: ​Luxembourg​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

If you are a passionate Key Account Manager, looking for a role working in the Travel Market Team in an international and dynamic environment, you might find in Ferrero Luxembourg the career progression you’re looking for!

This is an opportunity to become the Key Account Manager point of reference for Travel Market, being based in Luxembourg.

Working in a diverse and inclusive environment and learning from different cultures and personalities, will make you feel part of the Ferrero family, with employees at the heart of everything you’ll do.

Main tasks:

Sales Strategy, Forecast, Budget and Objectives

You will be in charge of proposing annual strategical plans and the Sales Budget (volumes, trade spending, etc.) for the key accounts assigned. You will be monitoring and tracking the trade spend, forecast vs. orders vs. objectives as well as the Sales Targets achievement and sell out. In case of a negative trend, you will propose recovery plans in advance.

Customer Plans

You will be analyzing the current Customer Performance and defining future Business Opportunities, Customer-specific goals, and strategy.  By Customer, you will be developing SWOT Analyses & Performance Reviews as well as Action Plans. Additionally, you will continuously be monitoring Customers Performance.

Negotiation Activities

With the assigned customers you will be defining and negotiating contracts. To achieve the Strategic Goals of the customers assigned, you will be developing with the support of Trade Marketing, specific sales arguments. Moreover, you will be negotiating implementations of planograms and positions at central level and providing support and guidance to sales field for local implementation. Additionally, you will be in charge of keeping Trade Spending within the Guidelines and ensuring the best ROI. You will as well be checking and calculating distributor trading terms reimbursement.

Deployment & Control

You will be monitoring the actual in-store deployment, follow up and coordinating with key accounts to ensure local execution is aligned with defined plans and policies. In addition, you will be monitoring Sales, Stocks & Building Blocks KPIs for the customers assigned and maintaining the assigned assortment through on time listing and code opening.

Who we are looking for:


  • Min. Bachelor’s Degree in Economics, Business Administration or similar;
  • 2-4 years’ experience in similar roles;
  • Previous experience in FMCG and/or Travel Market is a plus;
  • Account management & negotiation skills;
  • Knowledge of Channel & Customer Plan;
  • Knowledge of Commercial Logistics;
  • Knowledge of the P&L.

IT skills

  • Advances skills in Microsoft Office, especially Excel.

Language skills

  • Fluency in English is mandatory.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

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