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Customer Category & Campaign Lead (12 months FTC)

Job Location: ​London​


Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

Are you looking for an opportunity to make Ferrero brands even more extraordinary? As a Customer Category & Campaign Lead you will be responsible for providing the Category Management and Shopper Marketing resource at Key Account level to ensure that each Retailer has fully dedicated resource to unlock growth opportunities. Ensuring a triple win approach is delivered for all key Retail partners. 

Main Responsibilities:

You will take full responsibility for the creation of Customer maps with the strategic Customers, ensuring all ‘gold’ Customers are fully supported on category and campaign management. 

The creation of the contact strategy beyond the buyer, building strong relationships with ‘gold’ Customers to run category captaincy/ trusted advisor projects. 

You will ensure there is full visibility of the range review calendar across all categories and communicate range review details to the Category Development team to track NPD opportunity areas. 

Mapping the evaluation and wins on range review calendar and report positive results back 

into the business. Also, providing a strong set of reports for Customers providing visibility on market performance, category insights and NPD tracking. 

You will ensure all campaigns are entered correctly into the system. Review ROI on the system with the Key Accounts team across all campaigns and in the context of account investment. 

Create a summary of activities to ensure Shopper Marketing continues to be a commercial driver. 

Who we are looking for:

A strong commercial bias is required to enable the unlocking of distribution and leverage on Ferrero investment as critical success factors. 

You will have experience within the FMCG environment and be able to demonstrate a proven track record of strong commercial performance from category management and profitability with a customer centric view. 

A can do attitude, proactive and solution orientated, with strong negotiation and people management skills. 

You will be able to influence and engage with internal stakeholders and third parties. 

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Requisition ID
Job function
Trade & Shopper Marketing
United Kingdom
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