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Commercial Capabilities Manager

Job Location: ​Luxembourg​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

For our Luxembourg Headquarters we are looking for a Route to Market and Commercial Capabilities Manager to join our Sales Business Development Team.

In this international team, working at Group level, you will actively support one of our current key project, the Route to Market global blueprint definition, alongside with other Sales topics such as Commercial Policies, Distributors Management etc.


You will be gathering inputs from local and global Sales teams and actively supporting the definition of the new Route to Market blueprint at Group level. 

You will be supporting in the cascading/implementation of the Route to Market and Distributor Blueprints. 

Additionally, you will be governing the Distributor Evaluation process and identifying strategic priorities concerning Distributor management and monitoring the execution of the defined initiatives. 


You will be contributing to the definition of actions plans to improve service level and cost to serve on International customers by monitoring Service Level and cost to serve evolution, developing a deep understanding of Service Level and Cost to serve root causes establishing cooperation with S&OP team and cooperate with S&OP to ensure the implementation of the defined strategy to achieve Quality Service Level.
Additionally, you will be monitoring customer’s collection / payment terms collaborating with Group Credit team and identify priorities to be addressed.


You will be identifying and recommending Commercial Policy improvements and providing support to markets on Commercial policy adoption, as well as monitoring their implementation with the support of the Area Revenue & Trade Management.
To drive solutions, you will be following up on Commercial GRC issues. 
Moreover, you will be controlling the maintenance of the relevant commercial documentation for the principal model and drive compliance.

Main Responsibilities:

Who we are looking for:


  • University Degree;
  • Between 8 and 12 years of professional experience, ideally within a multinational company with a matrix organization;
  • Successful past experience working on Route To Market Development, Field Force Management and/or Distributor Management;
  • Sound knowledge of the FMCG sector;
  • Team player, entrepreneurial spirit, and pro-active attitude;
  • Strong analytical and presentation skills.


  • English is mandatory, any other languages is a plus.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

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